What payment methods do you accept? We accept card payments with Visa, MasterCard and American Express. You can also choose to pay with PayPal.
When selecting PayPal as payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to www.velvetjeanieshop.com
What currencies do you accept? All prices are listed in AUD (Australian Dollar) by default. You have the option to see the price in a different currency by changing the currency converter drop down menu in the top right corner of the screen. The currency conversion you will be charged will be done by the payment method chosen based on their current rates of conversion.
Can I change my order? Once payment has been received, we are unable to change your order. Please choose items carefully and contact our customer support team at shop@velvetjeanie.com before placing an order if you have any questions! :)
What is your return policy? If the item received is defective in any way, simply email us a picture of the item, your order number (and the defect) within 14 days of receiving the item to: shop@velvetjeanieshop.com and we will arrange to have a replacement sent to you!
