Returns & Exchanges

Returns & Exchanges

Items will be replaced only if they are defective or damaged. If the item you receive is defective or damaged, we sincerely apologise and will take care of that for you. Please email us a picture of the item, your order number, name (and a clear image of the defect) within 14 days of receiving the item to shop@velvetjeanie.com and we will arrange a refund or replacement for you.